Safaricom Announces Reduced 4G Wi-Fi Router Prices and Daily Data Bundles
April 5, 2023
Safaricom has announced a revamp of its 4G Wi-Fi proposition to reduce router prices and introduce new daily allocation packages for its home customers as an alternative to the fibre service. The move is aimed…
M-Pesa Invests $2 Million in Nairobi Shared Service Operations Centre
March 22, 2023
Safaricom has announced the launch of its Shared Service Operations Centre (SSOC) for M-Pesa Africa in Nairobi, with an investment of over $2 million. The M-Pesa SSOC will be responsible for overseeing service operations and…
Safaricom Appoints Fawzia Ali as Chief Consumer Business Officer
March 22, 2023
Safaricom has appointed Fawzia Ali as the new Chief Consumer Business Officer, effective 15th March 2023. Fawzia has been holding this role in an acting capacity since July 2022, and her appointment follows her exceptional…
Safaricom and Nairobi City County Partner to Bring Digital Solutions to Nairobi Residents
March 10, 2023
Nairobi City County has signed a partnership with Safaricom to digitise the county’s services and operations. The partnership will see Safaricom develop and support the “My Nairobi App” as part of the “My Nairobi” hub,…
Safaricom To Automatically Use Bonga Points to Settle Okoa Jahazi Defaults
March 8, 2023
Safaricom has implemented a new policy that allows it to use its loyalty points program, known as Bonga Points, to settle unpaid credit advances called Okoa Jahazi. According to the Business Daily, the move is…
High Court Intervenes in Mobile Money Debate: Bank-to-Mobile Charges Suspended Pending Determination of Suit
January 13, 2023
Yesterday, the High Court of Kenya issued an interim order suspending the reintroduction of bank-to-mobile money charges by Safaricom and the Central Bank of Kenya (CBK). The order was issued in response to a petition…
John Ngumi Resigns as Safaricom's Board Chair after just 6 Months
January 6, 2023
Some changes are happening at Safaricom with the resignation of its Chair of board of directors, John Ngumi. He has had this position for about 6 months and his resignation with no explanation raises more…
With the new Go Monthly postpay option, Safaricom should make it easier to ‘Sambaza’ Postpay Minutes
December 6, 2022
Safaricom is making some changes to its postPay plan. The telco has announced that it will be revamping its PostPay and All-in-One offerings under what it calls the Go Monthly plan. The company went ahead…
What you need to know about M-Pesa Go, the new M-Pesa product for teens and preteens
November 28, 2022
On Saturday, Safaricom officially unveiled M-Pesa Go, the new financial product for teens and preteens. The company has been working on this product for a number of months and it has finally been rolled out….