Jubilee Health Insurance, in collaboration with Diamond Trust Bank (DTB), has unveiled a digital payment solution that aims transform how health insurance premiums are paid. This first-of-its-kind solution in the healthcare industry offers a flexible instalment payment option, making healthcare more accessible and affordable for a broader segment of the population.
This innovation marks a significant leap in the health insurance landscape, combining cutting-edge digital platforms with customer-centric design to solve one of the industry’s most persistent challenges—affordability. For years, many households in Kenya, particularly in rural and lower-income areas, have faced financial barriers when accessing healthcare. According to the Kenya Demographic and Health Survey (KDHS) 2022, over 20% of Kenyans still lack access to health insurance, and 30% of the population faces catastrophic healthcare costs due to the burden of upfront medical payments.
Now, with this online process, customers can complete their health insurance transactions in just five easy steps using their mobile phones. Whether purchasing a new health insurance policy or renewing an existing one, customers can apply, select an installment plan, and receive instant approval—ensuring they are covered right away.
“This innovation is a game-changer for the industry,” said Njeri Jomo, CEO of Jubilee Health Insurance. “We understand that today’s customers need flexibility, convenience, and affordability. Our solution delivers all of these, allowing them to get the coverage they need without the burden of upfront payments. This milestone reflects our commitment to making healthcare accessible to everyone, regardless of their financial situation.”
DTB’s involvement is integral to the success of this solution, as the bank provides the financial infrastructure for managing instalment payments, ensuring customers experience a smooth and reliable payment process. Nasim Devji, Group CEO of DTB, said: “We are proud to collaborate with Jubilee Health Insurance on this transformative solution, which directly addresses the challenge of affordability in health insurance. At DTB, we are committed to driving financial inclusion by offering flexible payment options that make it easier for more Kenyans to access essential healthcare services. This partnership allows us to leverage our financial expertise to provide solutions that reduce the financial burden on individuals and families, ensuring that health coverage is within reach for a larger portion of the population.”
This Lipa Polepole solution, designed with the customer in mind leverages technology to provide real-time approval for health insurance coverage. Customers can access their health cover instantly through a secure platform that eliminates the need for paperwork or lengthy approval processes. The solution caters to individuals, families, and small businesses, offering flexible payment terms that allow premiums to be paid overtime.
Jubilee Health’s digital installment option is the first in the market to integrate instant, digital financing options with health insurance, setting a new standard for how health insurance is offered. This move is anticipated to influence how other industry players approach premium financing, further driving innovation in healthcare access.
“We are proud to lead this charge in transforming healthcare access in Kenya,” Jomo added. “This innovation goes beyond convenience; it’s about breaking down financial barriers to healthcare. With this solution, no one has to delay or forgo healthcare because of cost. We are setting a new industry standard.”
With this new digital payment option, customers can now sign up for health coverage online via www.jubileekenya.com, select their desired installment plan, and receive instant approval. This allows them to remain insured without the pressure of significant upfront payments, providing peace of mind and financial flexibility.
Through this strategic partnership, Jubilee Health Insurance and DTB are leading the charge in digitizing healthcare access and empowering more people across Africa to secure their health.
Read: DTB and Network International Partner to Accelerate Digital Payment Transformation in Kenya